This Privacy Policy describes how Couple Story Gifts (“we”, “us”) collects, uses and shares information when you visit or buy from this store.
What we collect
When you place an order we collect your name, billing and shipping address, email address, phone number (if given), payment details (processed securely by our payment provider — we do not store full card numbers), and the personalisation details you provide for your pieces, such as names, dates, places and messages. When you browse the store we collect standard technical information such as your device, browser and pages visited, via cookies and similar technologies.
How we use it
We use your information to fulfil your order (including producing your personalised pieces with our US print partners and delivering them to you), to send and manage proofs for map and star pieces, to communicate about your order, to provide customer support, and — with your consent where required — to send occasional news about new designs and offers. We do not sell your personal information.
Sharing
We share only what is needed to run the store: with our print-on-demand production partners (your personalisation details and shipping address, to make and deliver your piece), our payment processors, and our shipping carriers. We may disclose information if required by law.
Your rights
You may ask us to access, correct or delete your personal information, or to stop marketing emails, at any time by emailing hello@couplestorygifts.com. We keep order records for as long as needed for accounting and warranty purposes.
Cookies
This store uses cookies that are necessary for the cart and checkout to work, and may use analytics cookies to understand how visitors use the store. You can control cookies in your browser settings.