Defective, damaged or wrong items
If your item arrives defective, damaged, or different from what you ordered, contact us at hello@couplestorygifts.com within 30 days of delivery with your order number and a photo of the issue. We will make it right with a refund or a replacement — your choice.
Proofs for map and star pieces
Before we print a personalised map or star piece, we email you a proof showing the names, date and place exactly as they will appear. Please check it carefully — if anything is wrong, tell us and we will fix it free of charge before printing. If we don’t hear back within 24 hours, we’ll take that as approval and print the proof as shown.
Personalised items
Our products are made to order and personalised for you, so we cannot accept change-of-mind returns or exchanges on personalised items — including items ordered with the wrong names, date, place, size or format chosen at checkout. Please double-check your details before ordering, and use the proof we send to check them again before printing.
Non-personalised items
Unused, non-personalised items may be returned within 30 days of delivery for a refund of the item price. Contact us first so we can arrange the return.
Refunds
Approved refunds are issued to the original payment method. If a replacement is sent instead, no refund is due for the replaced item.